Questions & Answers

Standard check-in time is at 2 PM and check-out at 12 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. We delight in offering a complimentary early check-in at 12 NN and a late check-out until 2 PM. Please note that applicable charges may apply for succeeding hours.

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. We can refer you to the local pet house, while you choose to stay with us.

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.

The hotel requires an incidental deposit that may be settled through cash or credit card upon check-in. It is fully refundable if not used.

We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, China, UnionPay). Please present your credit card upon check-in.

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

Yes, we do have breakfast included in our online offerings! All rates can be accessed here.With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast).

We are sorry, but I’M Hotel rooms are strictly non-smoking. There will be a cleaning fee of PHP 10,000 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas available at the 2nd floor, Mermaid Pool Bar.

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge.

Yes, We have a fitness center available for all guests. Equipments are powered by Lifefitness

Situated on the Mezzanine (M1) floor, our state-of-the-art gym facilities powered by Life Fitness. Operating Schedule: Daily, 6:00 AM to 12:00 MN

Get ready to make your swimming an elevated and sensorial experience! Our acrylic-bottom swimming pool is located on the 2nd floor. Guests entering the hotel will be treated with the glistening water of the pool when they look up. Maximum depth of the pool is 4 feet.

Give the gift of an I’M experience to your friends, colleagues, or business associates! Gift certificates are available for purchase for the hotel, spa, and food and beverage outlets. Kindly approach our friendly front desk for assistance.